Knowledge Base
The knowledge base extends your assistant with specific knowledge about your business. Instead of listing everything in the prompt, you upload documents or URLs — the assistant searches them automatically when relevant questions come up.
How does it work?
Nova uses RAG (Retrieval-Augmented Generation):
- You upload documents or URLs
- The content is automatically indexed and split into searchable sections
- When a question comes up in the call, the assistant searches the knowledge base
- Relevant sections are used as context for the answer
Uploading documents
Supported formats:
- PDF — Brochures, manuals, price lists
- DOCX — Word documents
- TXT — Text files
Open the knowledge base
In the main menu, navigate to Knowledge base.
Upload a document
Click Upload document and choose your file.
Wait for processing
The document is processed automatically. The status changes from Processing to Ready.
Link to assistant
Open the desired assistant and select the linked entries under Knowledge base.
Importing URLs
You can also use webpages as a knowledge source. Nova scrapes the content automatically.
Add a URL
Click Import URL and enter the URL.
Review the content
Nova loads the page and extracts the text content. Review the import.
Link to assistant
Link the URL content to your assistant.
Processing status
| Status | Meaning |
|---|---|
| Processing | Document is being analyzed and indexed |
| Ready | Document is ready for use and can be linked |
| Error | Processing failed — check the file format |
Best practices
Split by topic
Upload several small, topic-focused documents instead of one huge combined document. That way the assistant finds relevant information faster.
Keep it current
Delete outdated documents and upload updated versions. The knowledge base only delivers answers as good as the sources you provide.
Clear structure
Use headings and paragraphs in your documents. Well-structured content is indexed better.
Test it
Call your assistant and ask questions that can only be answered with the knowledge base. This verifies that the link works.
The knowledge base does not replace the prompt. The prompt defines how the assistant answers; the knowledge base provides what it can answer.