Appointment Booking
With appointment booking, your assistant can check availability during the call and book appointments directly in the calendar — with no manual effort.
Calendar integration via OAuth
Connect your calendar system via OAuth so your assistant can:
- Check available time slots
- Create appointments directly in the calendar
- Take existing appointments into account
Setup
Activate the tool
Open your assistant → tab Tools → Activate Appointment booking.
Connect the calendar
Click Connect calendar and authorize Nova for your calendar via OAuth.
Grant access
Allow Nova to access your calendar. Only read and write access to calendar events is needed.
Choose a calendar
Select the calendar in which appointments should be booked.
Define booking types
Create at least one booking type (e.g., "Initial consultation 30 min").
Booking types
Define the various appointment types your assistant can offer:
| Field | Description | Example |
|---|---|---|
| Name | Name of the appointment type | "Initial consultation" |
| Duration | Length of the appointment in minutes | 30 |
| Description | When this type is offered | "For new prospects" |
You can define multiple booking types per assistant, e.g.:
- Initial consultation (30 min)
- Consultation (60 min)
- Quick follow-up (15 min)
Time settings
| Setting | Description | Default |
|---|---|---|
| Min. lead time | How far in the future the earliest appointment must be | 24 hours |
| Buffer before appointment | Free time before each appointment | 0 minutes |
| Buffer after appointment | Free time after each appointment | 15 minutes |
| Time zone | Time zone in which appointments are booked | Europe/Berlin |
Prompt instructions
Add appointment-booking instructions to your prompt:
## Appointment booking
- Offer an appointment when the caller is interested
- Ask for the preferred day and time
- Check availability and suggest alternatives
- Confirm the appointment with date, time, and duration
- Ask for name and email for the calendar invitationCombine appointment booking with the SMS feature to automatically send a confirmation SMS with the appointment details after booking.